Shipping & Returns

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Shipping Policy

Do you accept international Orders?

We ship to almost all Countries. Before placing your order please contact us at info@planetunknownstore.com to give you shipping cost.

How are you packing the orders?

We’re always ensuring that all the orders will arrive to you in a perfect condition.

Cyprus Shipping Rates:

We offer 2 shipping options:

  • To your door. For orders €30 and above free shipping. Below €30 there is €4.50 shipping free.
  • With Akis Express. For orders €30 and above free shipping. Below €30 there is €4.00 shipping is free.

Returns Policy

All returns must be authorized by our Customer Service Team. Please contact us by email info@planetunknownstore.com or send us a message through our social media if you wish to make a return. Returned product(s) must be in sealed condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Non faulty goods or incorrect items must be sent back within 14 days of receipt.

We do not accept returns of Any product(s):

  • Returned more than 30 days from the date on the packing slip
  • That has been opened (taken out of its plastic wrap)
  • Not in its original condition
  • That is damaged, played, or is missing parts
  • Any product part of an offer/promotion returned to us we will charge the full price for the other items as a result

Please do not send us product(s) that have not been authorized for return with our Customer Service Team and that do not meet the return criteria listed above. We do not issue refunds for non-authorized returns and non-qualifying items and cannot return the items to you.

If you return any product to us, please obtain a proof of posting receipt from the Post office.

If the reason for your return is due to an error on our part with your order or a faulty product, we will refund your postage costs.

If your return was not authorized by our Customer Service Team before you sent your return back we are not responsible for refunding your postage costs. Any faulty product not deemed faulty once tested you will be charged the return postage cost to return this product to you.

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